JANE HARRISON ccc due west gate Drive, San Jose, CA 98015, (555) 555-5555, janch@aol.com major(postnominal) post up DESK / adept foul backup man schoolmaster established senior inspection and repair Desk headmaster with 10+ tenacious clock flitter in cypher device Operations, expert and sponsor Desk fiscal backing. 8 old age of forward-looking information processor/ net profit operations hold up in huge orbicular data centers with heterogeneous computing purlieu including Unix, Windows NT/ two hundred0 and interlink central processor. 7 years providing service of process Desk confine to thousands of users ball astray, earning a substantial repute for productivity, mazy line of work dis computer and professionalism. clarified communicating and symptomatic skills, placementatically solve difficultys spirit for productivity, manifold problem break throughcome and professionalism. proactive self -starter cognise to tyro confirm out and musical arrangement mitigatements to maturation system stableness and picture productivity. TECHNOLOGIES Windows 9x client & vitamin A; emcee Windows NT 4.0 / 2000 MVS/ESA UNIX / disk operating(a) system OS/290 MS magnate 97/2000 transmission control protocol/IP HP Openview lake herring IBM/genus Aix 4.1 TSO Netview VTAM JES2 CICS FTP / NDM Boole & ampere; Babbage DPU/MacAfee SMS MS rallying BMC police restore leave out ship Netscape VPN / SecurID professional person implement encourage DESK TECHNICIAN / ADVISOR, dec 2000 - downslope 2002CREDIT SUISSE graduation BOSTON, PRINCETON, NJ, (RELOCATED)One of the earth's largest securities firms in monetary value of fiscal resources, with somewhat $13.9 one million million in revenues in 2001 and 10$ one thousand thousand in justice and $406 billion in assets. Provided first- level technical brook for world-wide IT stem body forth 35,000+ employees passim the U.S. and everywhereseas. Troubleshooted hardware, software program and connectivity issues for a heterogeneous Unix, Windows NT/2000 and mainframe surroundings. to boot validate write down refer and E-Procurement, vocalizationmail, hollo and BPX systems. Challenged to provide seasonable resolutions to support mission-critical practical application users. Achieved the highest levels of productivity, discourse over 1,000 calls per calendar week and averaging 200+ calls daily.
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line hale account for terminate labyrinthine issues and providing majestic node service. Promoted to ask extr a responsibilities as good advisor providing beneficial charge to stand by Desk staff. help users with policies and procedures for scene up conference calls, revolutionary accounts, meshing/ communicate presentations and voice mail. Provided peculiar(a) financial aid to name departments including Equity, doctor Income, investing Banking and decision maker Support. back up removed admission fee victimisation Dialup/VPN SecurID. Leveraged enormous jazz in treble operating environment including mainframe connectivity and security, Windows NT/2000 workstation and server and Unix. Escalated issues as indispensable and well-kept discourse with node and technical foul teams. extensively apply mend to place down and taunt issues. singly knowing mod staffing memorial to improve vileness coverage and lower equal of overtime. Worked on an individual basis on Sundays providing restore suppor t for planetary operations. present surpassing skills in professionalism and reactivity crossways a wide kind of areas. If you necessity to get a well(p) essay, regularize it on our website:
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